At Discount Duuka, we understand that sometimes you may need to return a product. That’s why we have created a return and refund policy to ensure that our customers can shop with confidence.
Returns:
If you are not satisfied with your purchase for any reason, you can return it within 7 days of receipt. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need to provide proof of purchase.
To initiate a return, please contact our customer support team with your order number and reason for return. Our team will guide you through the return process, which may include sending the item back to us through a courier service. Once we receive the item and verify its condition, we will process your refund.
Please note that the cost of returning the item will be at your own expense, except in cases where the item is faulty or damaged upon receipt.
Refunds:
Once we receive your returned item and verify its condition, we will process your refund within 7 business days. We provide cash on delivery so depending on the complaint, we will process the refund to your preferred payment option immediately or after 5 working days. Our customer support team will ask your preferred payment option if your return is approved.
Please note that refunds are subject to the following conditions:
● Items must be returned within 7 days of receipt.
● Items must be in the same condition that you received them, including all original packaging and accessories.
● The cost of returning the item will be at your own expense, except in cases where the item is faulty or damaged upon receipt.
● Please remember to return Gift Cards, supplementary or accompanying product
If you have any questions or concerns regarding our return and refund policy, please contact our customer support team. We are committed to providing our customers with the best possible shopping experience, and we will work to resolve any issues you may have.