This Privacy Policy describes how Discount Duuka (“we,” “us,” or “our”) collects, uses, stores, and protects the personal information of our customers and visitors (“you” or “your”) when you interact with our website operated on WooCommerce, mobile applications, and other services provided by Discount Duuka (collectively referred to as the “Services”). This policy applies solely to the information collected by Discount Duuka in relation to its operations in Kampala, Uganda, and the sale of products within Uganda, unless otherwise specified.
- Information We Collect: Discount Duuka does not sell any personal information. However, we may collect certain information necessary to provide and improve our Services. The types of information we collect include:
a. Order Information: When you place an order through our website, we collect information related to your purchase, such as the products selected, order history, delivery address.
b. Contact Information: We may collect your name, email address, phone number, and postal address to facilitate communication and order processing.
c. Account Information: If you create an account with us, we may collect your username, password, and other account details necessary for account management and order tracking.
d. Device and Usage Information: We may collect information about your device, IP address, browser type, and browsing activity on our website to improve our Services, customize your experience, and prevent fraudulent activities.
- How We Use Your Information: We use the collected information for the following purposes:
a. Order Processing and Delivery: We use your information to process and fulfill your orders, arrange delivery, and provide customer support related to your purchases.
b. Communication: We may use your contact information to communicate with you regarding your orders, respond to inquiries or requests, and provide updates or notifications related to our Services.
c. Personalization: We may use your information to personalize your experience on our website, recommend products based on your preferences, and provide relevant offers or promotions.
d. Website Improvement: We analyze device and usage information to improve the functionality, performance, and security of our website and enhance your overall user experience.
- Data Sharing and Disclosure: Discount Duuka is committed to protecting your privacy and does not sell any personal information to third parties. However, we may share your information in the following circumstances:
a. Legal Compliance: We may disclose your information if required by law, court order, or governmental request to comply with applicable legal obligations or protect our rights, property, or safety.
- Data Security: We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.
- Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Your Rights and Choices: You have certain rights regarding your personal information. You may request access to, update, correct, or delete your information by contacting us. You can also choose to disable cookies or adjust your browser settings to limit the collection of certain information.
- Cash on Delivery: When you choose the “Cash on Delivery” option, we do not collect or process any payment-related information. The transaction occurs offline during delivery, and your payment